Guest Services

Our guest services kiosk is located near Shoppers Drug Mart on the eastern side of the mall and is available during all centre hours. Guest Services is open during all regular and special holiday shopping hours. Friendly representatives staff the booth and provide information and directions as well as complimentary wheelchairs and strollers. You can purchase Quinte Mall gift cards here. Visit Guest Services in person, call 613-968-3571, or email

We are pleased to offer you the following special services:

  • gift cards
  • family washrooms & nursing station
  • lockers
  • lost & found
  • post office (at Shoppers Drug Mart)
  • free use of wheelchairs & strollers (on a first come, first serve basis)
  • free use of an electric scooter (on a first come, first serve basis)
  • mall walking
  • courtesy phone
  • store & mall event information
  • family-friendly services including complimentary diaper kits.

Accessibility: Quinte Mall aims to ensure that everyone enjoys our premises. Wheelchairs are available at Guest Services, our customer service kiosk, free of charge. Each mall entrance has an automatic door that opens with the push of a button. Designated accessible parking spaces are located outside each of the mall entrances.

Mall Walking: We welcome you to come walk at Quinte Mall Monday to Saturday 7:00am to 9:00am and Sunday 9:00am to 11:00am. Wear comfortable shoes as each lap around the mall is one kilometer! Maps are available at Guest Services.

Stroller Fitness: Join our stroller fitness group on Tuesdays and Thursdays at 9:00 am for 45 minutes of mall walking, stretching, stroller exercise, fitness and fun. This FREE program is a partnership of Quinte Mall and Goodlife Fitness. We are happy to provide free child-minding at Goodlife Fitness.

Security: We have 24/7 security on site. If you have any concerns please visit our Security Office during all regular mall hours or call Security directly at 613-921-0771.

We hope you enjoy your stay with us!

Sunday 10:00am - 6:00pm

Call 613-968-3571 613-968-3571

Check Holiday Hours