Title: Guest Services Representative (part-time position)
Location: Quinte Mall
Reporting To: Guest Services Supervisor
Be an active, efficient and effective member of the Guest Services TEAM
Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
Act as a liaison with tenants
“Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all time
Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
Sale of Mall Gift Cards which includes:
shift reports and logs
distribution of gift-with-purchase items
Telephone, Email and In-Person Inquiries
Opening & Closing duties as per the Guest Services Supervisor
Prepare and manage various customer tracking initiatives
Provide Customer assistance with all available mall services.
Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
Assist with various on-site promotions and events
Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
Maintaining cleanliness and organization at the workspace
Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
Other duties as assigned by the Guest Services Supervisor & Marketing Manager
And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met
Excellent customer service skills with a drive to go above and beyond
Superior written and oral communication skills
Ability to work in a “team” environment
Various computer skills – Microsoft Office
Able to work evenings and weekends
Creative and self motivated
If you, or anyone that you know of, are interested in applying for this position, please apply in person at Quinte Mall Guest Services kiosk.
Cheyna Cornish, Guest Services Supervisor
390 North Front Street
Belleville, ON K8P 3E1
Are you looking for an exciting and rewarding career? Do you have a passion for merchandising and fashion? Are you a sales driven leader?
-Ensure customer satisfaction consistently happens in the store, by every team member.
-Assist in managing store wage cost through effective scheduling and adjusting the schedule to trend and workload.
-Opening and closing of the store
- Running the door to floor process and markdowns in accordance with the company guidelines
- Execute and maintain visual merchandising and marketing strategies as outlined by corporate
- Aid in achieving shrink goal through effective loss prevention techniques
- Provide strong training and ongoing coaching to all team members
- Lead team through motivation to drive sales and foster team spirit within the store
-Previous retail experience
- Work 40 hours a week
-Open availability and required to work Sundays
- Adhere to vacation blackout periods
- Must work a minimum of 2 night a week
Please apply in person or by e-mail to firstname.lastname@example.org
Contact Name: Lora
Contact Phone: 613-968-2450
Contact Email: email@example.comView Store: Boathouse
Consult with customers to determine their wants and needs. Build a customer base and strong customer satisfaction. Recommend, select and locate merchandise based on customers needs and desires.
The successful applicant must have a flexible schedule to accomodate mall hours (days, evenings and weekends). Jewellery experience would be an asset but not mandatory. Applicants must be able to work in a team environment and promote a positive attitude at all times.
Contact Email: firstname.lastname@example.orgView Store: Divine Diamonds and Jewellery